Return Policy

 

Return Policy - GHSTORE

Effective Date: [5th January, 2025]

At GHSTORE, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our Return Policy outlines the conditions and steps for returning or exchanging items.

---

Eligibility for Returns

You may return or exchange items under the following conditions:

1. Timeframe: Returns must be initiated within [0244848028] days of receiving your order.
2. Condition: Items must be unused, unworn, and in their original packaging, with all tags, labels, and accessories intact.
3. Proof of Purchase: A valid receipt or order confirmation is required for all returns.

---

Non-Returnable Items

Certain items are not eligible for returns, including:

• Customized or personalized items.
• Perishable goods (e.g., food or flowers).
• Health and hygiene products (e.g., undergarments, cosmetics, or opened skincare items).
• Items marked as “Final Sale” or “Non-Returnable.”

---

Return Process

Follow these steps to initiate a return:

1. Contact Us: Reach out to our customer support team at [amtookaeric1999@gmail.com] or [0244848028] with your order details and reason for return.
2. Approval: Once your return request is approved, you will receive a return authorization number and further instructions.
3. Ship the Item: Carefully package the item and ship it to the address provided. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items).
4. Inspection and Refund: Upon receiving your return, we will inspect the item to ensure it meets the return criteria. Refunds will be processed within [0244848028] business days to your original payment method.

---

Exchanges

• If you wish to exchange an item, follow the return process above and indicate the replacement item you want.
• Exchanges are subject to product availability.

---

Damaged or Defective Items

If your order arrives damaged or defective:

• Notify us within [0244848028] days of delivery.
• Provide photos of the damaged or defective item for verification.
• We will offer a replacement, exchange, or refund based on your preference.

---

Refunds

Refunds will be issued in the same form as the original payment method. Please note:

• Shipping fees are non-refundable unless the return is due to our error.
• Refund processing times may vary depending on your bank or payment provider.

---

Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

• Email: [amtookaeric1999@gmail.com]
• Phone: [0249616017/0244848028]
• Address: [HP-60, Walewale]

Thank you for choosing GHSTORE. We’re committed to making your shopping experience enjoyable and hassle-free.